Delivery & Returns

Returns Policy

In addition to your statutory rights, we offer the following returns policy:

Although we are confident that you'll love your item, on the rare occasion that you're not completely in love with it, we'll happily offer you an exchange, store credit or full refund.

Unfortunately, we're not able to accept returns if they have been made especially for you or ordered to your specific requirements e.g. bespoke designs, engraved items. Nor are we able to accept returns of the following for hygiene reasons: earrings/other pierced jewellery; cleaning products of which the tamper seal has been broken.

To return your unused item, please follow the instructions and return to us in the original packaging and condition, within 14 days of receiving your item for a refund or within 30 days for an exchange/store credit.

By Post:
Please print and complete the returns form
Package the item securely, including your proof of purchase and the completed returns form.
Post your item to the following address via trackable & insured service - we recommend Royal Mail Special Delivery:
63b Chantry Centre, Chantry Way, Andover, Hampshire, UK. SP10 1RN

In Store:
Call into your nearest store and we will happily offer you a refund, exchange or credit note.

If you believe your item may be faulty, please let us know as soon as you can via enquiries@davidmellorjewellers.co.uk and proceed to follow the returns procedure as above. We will assess the goods upon receipt and liaise with you to come to a solution that you're happy with.

Please note, we are unable to provide a refund or replacement for items that have been damaged due to neglect, misuse or accidental damage.

Please allow 10 days for your return to be processed. Refunds will be applied to the original card that was used to place the order.


Cancellations


In keeping with Consumer Contract Regulations, you have the right to cancel your order, any time from placing the order until 14 days after receiving of the goods.
If the item has already been dispatched prior to cancellation, please return the goods to us and we will then refund the price you paid, alongside the Standard Delivery charge. Should you have paid additional for Special Delivery, this charge is not able to be refunded.
If you wish to cancel your order, please email, enquires@davidmellorjewellers.co.uk.

Delivery


We will deliver your ordered products to the address you gave us throughout the order process within 30 days of receiving the Dispatch Confirmation.

Delivery of your order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.

Someone must be available at your address to take delivery and sign for the products.

Free Delivery on all orders over £75.00.

Standard Delivery: £2.99
Next Day Delivery: £5.99

NB. We will not deliver to a PO.Box.

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