Clauses 3.6 and 3.7 only apply if you are a consumer.
Clauses 3.8 to 3.11 only apply if you are a business.
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
In all other circumstances you must pay the costs of return.
Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, for example [furniture or a laptop], the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following: · up to 30 days: if your item is faulty, then you can get a refund. · up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases. · up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back. |